Order Cancellation by Customers
You may cancel your order within 2 hours of placing it, provided it has not been shipped or processed. To cancel an order, please contact our customer support team immediately. We will make every effort to accommodate your request, but please note that order cancellations are subject to review and may not be possible if the order is already in the processing or shipping stage.
Order Cancellation by BHARAT KRISHNA CAKE & PASTRY
In rare cases, we reserve the right to cancel an order due to reasons such as product unavailability, technical issues, or suspicion of fraudulent activity. If we cancel your order, we will notify you promptly and provide a full refund.
Return Eligibility
We accept returns within 5 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Some products may have specific return restrictions, such as perishable items, personalized products, or items categorized as non-returnable due to hygiene or safety reasons.
Return Process
To initiate a return, please contact our customer support team within the specified return period. Our team will guide you through the return process and provide you with a return authorization, if applicable. You may be required to provide relevant details, such as order number, product details, and reason for return. Please ensure that the product is securely packaged to prevent any damage during transit.
Return Shipping
Unless the return is due to an error on our part, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe delivery of the returned product. Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria mentioned in Section 2.1.
Refund Process
Once the returned product has been inspected and approved, we will initiate the refund process. The refund will be issued using the original payment method used during the purchase. Please note that it may take 10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Exchange Policy
At this time, we do not offer direct product exchanges. If you wish to exchange a product, please initiate a return as per our return policy and place a new order for the desired item.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the necessary steps to resolve the issue, which may include providing a replacement or issuing a refund.
Non-Refundable Items
Certain items may be non-refundable, including but not limited to gift cards, downloadable software, and digital products. Any such exceptions will be clearly mentioned on the product page.
